LingoLoop Support

LingoLoop plays your own captioned videos from NFS and SMB servers and from its managed offline storage.

Contact

For support, bug reports, or feature requests, email lzbgt@icloud.com.

When reporting a problem, include the iOS or iPadOS version, device model, network protocol, media container and codecs, and the exact error displayed by LingoLoop. Do not send server passwords, private media, or confidential caption content.

Quick checks

• Confirm the iPhone or iPad and server are on the same reachable network.
• Confirm Local Network permission is enabled for LingoLoop in iOS Settings.
• For NFS, verify the export permits the device's network.
• For SMB, verify the share path, username, password, and optional custom port.
• Text-based SRT, WebVTT, ASS, SSA, and supported embedded caption tracks can be used for interactive sentence study. Bitmap subtitles can render but do not provide selectable dialogue text.
• Online caption matching is learner-triggered. If SubDL reports a provider limit or no exact match, edit the episode title, try again later, or import a caption file directly.
• Saving a phrase prepares a short offline video-and-audio clip. If preparation fails because the source disconnected, reconnect it and tap Retry clip in Phrase notebook. Open source remains available separately.

Privacy

LingoLoop has no account, advertising, analytics, or tracking. Its optional caption proxy processes a SubDL request without retaining it. See the complete privacy policy in the app under About and privacy.